226 Anzac Avenue, Kippa-Ring, QLD 4021

Jeep Australia Further Strengthens Customer Commitment

And not before time Jeep Australia. As the former chairman of the Chrysler Jeep Dodge National Dealer Council up until mid-2015, my board and I were in CJD’s face asking and then begging them to implement a 5-year warranty. The response was always “ Who’s going to pay for it?” Well, it would seem that, from this press release, that Fiat Chrysler has come to the realization that they needed to do something to stop the sharp drop in sales. In 2017, customers need to be put first and that’s exactly what’s been done to arrest the customer complaints with this brand. There’s some fine print included, but all in all, a pretty good outcome for Jeep buyers. Now, what about older Jeep owners Jeep Australia?

Here’s the verbatim from Fiat Chrysler

February 24, 2017 – “Jeep Australia is putting customers first, making a five-year warranty, lifetime roadside assistance and capped price scheduled servicing standard across the entire Jeep range.

Introducing the Jeep There & Back Guarantee.

There & Back - Jeep Australia 5 Year Warranty

Jeep Australia has introduced a 5 year warranty

From the compact Renegade to the rugged Wrangler and refined Grand Cherokee, all MY17 Jeep vehicles sold from 24 February 2017 will come with a fully transferable, five-year manufacturer’s warranty. In addition, to ensure that MY16 Jeep vehicles sold from February, 2017 don’t miss out, for those models Jeep Australia is combining the standard three-year manufacturer’s warranty with a two- year extended warranty provided by Eric Insurance Limited.

To enhance the whole-of-life ownership experience, Jeep Australia will also offer all new Jeep customers the peace of mind provided by free roadside assistance, which will continue on after the warranty period has expired for the lifetime of the vehicle, as long as the vehicle is serviced within the authorised Jeep dealer network.

For those customers who purchased a MY15 or MY16 Jeep before February 2017, Jeep Australia will be offering a plus-two year extended warranty, coupled with an additional two years roadside and five-years capped price scheduled servicing for just $1950 including GST. Again, MY15 & MY16 customers will be eligible for Jeep’s lifetime roadside assist if they service their vehicle though the Jeep dealer network after their warranty has expired.

 

 

Jeep Australia has also worked to develop new, streamlined service intervals. For 2017 models onwards, service intervals will be 15,000km or 12months for petrol models, and 20,000km or 12months for diesel models. These improved service intervals have been made possible thanks to advances in production, materials and supplier processes.

To ensure variety in customer service offerings, Jeep together with Mopar, have introduced the following servicing plans: 3 Year Easy Care pre-paid scheduled maintenance plan, 5 Year Easy Care pre-paid scheduled maintenance plan and the Oil Care pre-paid plan for oil and filter changes.

“The Jeep There & Back Guarantee is the next step in our commitment to improve the Jeep ownership experience,” said Jeep Australia CEO Steve Zanlunghi.

“This is not a limited-time offer or a short term promotion. It forms a fundamental component of our business going forward and it’s a commitment to our owners now and in the future.”

Since 2015, Jeep Australia has taken the following actions to improve its business foundations in order to deliver industry best dealer support and an improved customer experience:

Jeep Australia has a 5 Year Warranty

 

  • 360 Degree Dealer Service Coaching Program, to educate and better equip dealers with techniques to improve management of their workshops and better meet the service needs
  • Parts Pricing Reduction, to lower the cost of servicing and ownership
  • Direct Line Haul Shipping, between Melbourne, Sydney and Brisbane to ensure swift parts delivery to reduce inconvenience and improve fix
  • Increased Parts Warehouse, by 200% to establish a 96% parts fill rate ensuring timely access to parts and a reduction in service wait times
  • Increased Field Team, to help increase responsiveness for dealers, manage technical issues and provide resolutions to customers
  • Three Tier Customer Call Centre and Increased Staff, to reduce wait times and improve resolutions and enquiry
  • Real Time Net Promotor Score Program, to ensure dealers can respond to customer survey’s immediately and resolve potential issues

The Jeep There & Back Guarantee goes live on Friday 24 February.”

 

Hi, Bob Aldons from Car Business here. Car Business is a multi-dimensional car company involved in diverse areas of the automotive industry in Australia. Diversity allows us to cater to the needs of our customers, whether retail, dealer or wholesale.

We are involved in the following:

  • New Car Brokerage
  • Quality Used Cars
  • Vehicle Finance and Insurance
  • Genuine Spare Parts for Jeep, Chrysler, Dodge, Fiat, Alfa Romeo, Isuzu Ute & Volkswagen
  • Vehicle Protection Products such as paint and Interior protection, Electronic Rustproofing and Window Tint
  • Local Area Marketing for Google My Business
  • Training and Development for sales people, sales managers as well as service and parts managers.

What’s Car Business all about?

Car Business is a multi-dimensional automotive company that aims to help you to buy your new car for a better price than you can do on your own. Based on the Redcliffe Peninsula about 15 minutes from Brisbane Airport and 30 minutes from the Brisbane CBD, Car Business is located in an area that allows us to pick and choose from Brisbane’s finest new cars for sale.

The ‘go to’ Brisbane car buying agents, Car Business, is so much better than a car broker – first and foremost, Car Business is an experienced Car Buyer’s Advocacy service. Our experienced staff will stand alongside you and act on your behalf to help you buy your new car at a better price than you can directly through new car dealers.

My goal with Car Business is to provide timely and informative articles on everything to do with cars – used car purchase, new car sales, car service, car finance, car insurance, aftermarket car protection products.

Above anything else, Car Business is a company that provides current automotive advice for car owners who do not have access to knowledgeable auto industry friends. To those of you without someone to talk to, I am your expert – the car guy.

I have been in the automotive industry since 1978 – covering all aspects that consumers need advice. I’ve been called many things in my time – The Car Professor, The Car Doctor, and recently the Car Guy, but the bottom line is that I know a lot about this industry. Whenever someone needs some advice – they call me.

In general terms my car advice is free – it is just something I like to do, and my goal is to give back to the community that has treated me so well.

Good quality, Guaranteed Used Cars

I have access to good quality vehicles – you can see my current stock by clicking through to http://www.carsales.cars my own website for the cars that I have in stock.  I am also able to search out that particular car that you are finding difficult to find. I have got a great dealer community that I have dealt with for many years, and these cars do not even hit the websites. I specialize in South East Queensland but in some cases, can look after interstate customers

Other areas that I specialize in are relatively widespread.

Genuine Spare Parts, Merchandise, and Other Cool Stuff

www.genuinespares.com.au is an online spare parts business specializing in Chrysler, Jeep, Dodge, Fiat, Alfa Romeo, Isuzu Ute and Volkswagen. So if you are looking for anything from crash parts, electrical components, wheels, t-shirts or anything else, let me assist you with that search.  You can rely on genuine spares to procure parts at better than trade price and certainly better than you can buy in Australia. My prices are reduced by about 30% on what you would expect to pay here in Australia

Car Business Protects Your Car

Car Business is a local agent for Williams Paint and Interior ProtectionAutoGard and CleanGard, SunX window tinting.

Don’t get ripped off by car dealers wanting to make a huge profit – our window tinting prices start from $175 up to $450 for cars that dealers want to charge $750 for.

Car Finance and Car Insurance

My finance and insurance franchise, 1800Approved Finance, will help you get finance for your car at rates much lower than a dealer will offer. For a homeowner, we are talking from 4.99%. Your bank will not even offer you that.

It’s My Opinion – Cars, Auto Industry

If you are interested in reading quality information about new car releases, forthcoming models and just about anything else to do with the car business, click over to my blog – https://www.carbusiness.com.au/blog/

You will find wide-ranging comment about the car industry and car people. I do not hold back on my comments – like it or not; my opinions are just that – opinions.

In closing, if you want to connect with me here’s how

Car Business and Bob Aldons Contact Info

Phone:          International           +61 418 748 498

Local                          0418 748 498

 

Email:            info@carbusiness.com.au

Visit:              226 Anzac Avenue

Kippa-Ring Q 4021

Web:              www.carbusiness.com.au

In closing, my passion is cars, car buyers, car dealers, but just about anything to do with cars. However, you need to do me one favour….

Please drive carefully

 

Warm regards

Bob Aldons

 

#carbusiness #thecarguy #bobaldons #carbrokers #carbuyersadvocate #discountnewcars #carbuyingservice #bestcarprice #racq #nrma #racv #caradvice #mistakesthatcarbuyersmake

 

This Post Has 2 Comments

  1. Offroader says:

    Will your warranty be updated to cover the advertised use of a Jeep? At the moment the warranty is void if you take the car off road.

    • Bob Aldons says:

      Hey Offroader
      I think under the new There and Back warranty, a Jeep vehicle will be covered. I’m assuming that this applies to any gazetted road, but probably not on a beach. However, I’ve sent Jeep customer assistance a question asking them to clarify the coverage. I’ll let you know as soon as I hear back from them. In my opinion, it would make sense to cover it anywhere, but manufacturers being what they are, never say never. Thanks for your comment

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